The National Dementia Helpline has expanded its service this week to include Webchat, enabling people to speak in real time to a Dementia Advisor via a typed online conversation.
Webchat connects people to highly trained staff who can provide them with a wealth of information, and link them to a range of resources and support programs.
Alzheimer’s Australia NSW General Manager Services, Policy and Research, Susan McCarthy said Webchat provides people with another way to access the information and services they need to manage dementia.
“Living with dementia can be very challenging and, at times, isolating. Carers also need advice on how to help themselves when caring for a loved one,” she said.
With an estimated 70 per cent of people with dementia living in the community, there are many people who may not be getting access to all the support and resources they need.
“Our staff are here to help you access all the information and support you need to ensure you or your loved one have a better quality of life,” Ms McCarthy added.
Already, Webchat is making a difference according to one user:
“It felt like a lifeline. I wasn’t able to call on the phone as I was at work, but being able to source for help via Webchat was some relief to a heavy burden.”
The National Dementia Helpline is a free information and support telephone, email and web-based service available across Australia for people with dementia, their carers, families and friends, health and aged care professionals, or people who are concerned about their own or a loved one’s cognitive decline.
The National Dementia Webchat operates Monday to Friday from 9 am to 5 pm EST excluding Public Holidays.
You can access Webchat here