" The new Australian Aged Care Quality (AACQ) Standards, which govern certain services and activities such as respite, will roll out across the country from 1 July. "
New Australian Aged Care Quality Standards on the way

Dementia Australia is currently preparing for the new Australian Aged Care Quality (AACQ) Standards, which govern certain services and activities such as respite, before they roll out across the country from 1 July.

The new AACQ Standards replace four separate sets of standards with one nationally consistent set of standards. The aim of the new AACQ Standards is to make it easier to check that people are receiving quality care. They are made up of eight individual standards, each addressing an aspect of care that contributes to the safety, health and well-being of older people in Australia, including those impacted by dementia.

The eight individual standards are:

  1. Consumer dignity and choice
  2. Ongoing assessment and planning with consumers
  3. Personal care and clinical care
  4. Services and supports for daily living
  5. Organisation’s service environment
  6. Feedback and complaints
  7. Human resources
  8. Organisational governance

Rolling out alongside the new AACQ Standards, there will be a new single charter of aged care rights. This will be provided to all new clients participating in programs or activities that are governed by the new standards from 1 July. The rights of older people to be properly looked after, treated with respect and given high quality care and services are protected by this charter.

As highlighted in the new AACQ Standards, every person receiving care has a right to be treated with dignity and respect, and to have their personal and clinical needs attended to. At Dementia Australia we are committed to providing high quality services to all our clients and welcome all feedback, whether positive in response to our high quality of service, or negative where they believe their care isn’t up to the standard expected.

For more information on the new AACQ Standards, visit: https://www.agedcarequality.gov.au/consumers/standards/new-standards-resources

For more information on the new single charter of aged care rights, visit: https://www.agedcarequality.gov.au/consumers/consumer-rights

 Posted: June 12th, 2019
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