" The new Australian Aged Care Quality (AACQ) Standards, which govern certain services and activities such as respite, will roll out across the country from 1 July. "
New Australian Aged Care Quality Standards on the way

Dementia Australia is currently preparing for the new Australian Aged Care Quality (AACQ) Standards, which govern certain services and activities such as respite, before they roll out across the country from 1 July.

The new AACQ Standards replace four separate sets of standards with one nationally consistent set of standards. The aim of the new AACQ Standards is to make it easier to check that people are receiving quality care. They are made up of eight individual standards, each addressing an aspect of care that contributes to the safety, health and well-being of older people in Australia, including those impacted by dementia.

The eight individual standards are:

  1. Consumer dignity and choice
  2. Ongoing assessment and planning with consumers
  3. Personal care and clinical care
  4. Services and supports for daily living
  5. Organisation’s service environment
  6. Feedback and complaints
  7. Human resources
  8. Organisational governance

Rolling out alongside the new AACQ Standards, there will be a new single charter of aged care rights. This will be provided to all new clients participating in programs or activities that are governed by the new standards from 1 July. The rights of older people to be properly looked after, treated with respect and given high quality care and services are protected by this charter.

As highlighted in the new AACQ Standards, every person receiving care has a right to be treated with dignity and respect, and to have their personal and clinical needs attended to. At Dementia Australia we are committed to providing high quality services to all our clients and welcome all feedback.

For more information on the new AACQ Standards, visit: https://www.agedcarequality.gov.au/consumers/standards/new-standards-resources

For more information on the new single charter of aged care rights, visit: https://www.agedcarequality.gov.au/consumers/consumer-rights

 Posted: June 12th, 2019

Helene Chase said:

It is all very to implement new rules and policies to give our Aged more choices but having been involved in the industry I feel that the staff ratio per resident has to change! How can one Personal Carer looking after 15 residents have the time to offer choices when she/he is rushed off her feet just providing the basic care????

Donna Schulz said:

This has been a long wait for new standards to be set into place. From a healthcare prospective especially in the aged care sector and having work in the area. This has been truly needed for a very long time for all clients & their loved ones.

Theresa Martin said:

Let's hope the quality of care improves when the New Australian Age Care Quality Standards are implemented. Age Care has been lacking greatly for many, many years and is in need of a remodel and hopefully, it will come through this modem.

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