In an Australian first, St George Bank’s Port Macquarie branch will be able to recognise, respond and make banking easier for local customers living with dementia.
Partnering with Alzheimer’s Australia NSW, the branch is now officially qualified to assist people living with dementia and their families with their banking needs.
St George Port Macquarie Branch Manager, Karen Hales says they are so proud to be the nation’s first branch to begin this program.
“While we of course care deeply about all our customers, we are particularly connected with older community members who have banked with and trusted us for years,” Ms Hales said.
Port Macquarie Branch will be working alongside Alzheimers Australia for their official accreditation, which means they will then be able to help seniors with things like setting up notifications, direct debits, different account types, withdrawal limits and alternative contacts.
“Becoming dementia-friendly is simply the right thing to do for our customers so that they can access financial services and we can help them remain independent for as long as possible.”
“It’s an increasingly wide ranging issue among our community, and as we work towards our official accreditation, we’ll be helping senior community members establish important safeguards – like recognising when to start or update a will or appoint an enduring power of attorney – all while they are still able to make these important decisions,” she said.